Case-Based Reasoning in Knowledge Management
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This 5 page report discusses the fact that virtually every organization in the modern world has somehow been transformed by the availability and ongoing development of information technology. Case-based reasoning (CBR) is used as an example of that fact. Bibliography lists 2 sources.
Filename: BWknomgt.rtf

Changes in WindowsTM Incarnations
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A 5 page paper discussing the differences in Windows 3.x, Windows 95 and Windows NT. Microsoft's apparent intention was to make Windows use easier for the non-literate, but the observed result very often was pure frustration. The many changes also were taking place in a rapidly-evolving hardware environment. The purpose here is to outline some of those changes. Three aspects of changes within Windows that most directly affect users are operating speed, required RAM and ease of overall use. Bibliography lists 4 sources.
Filename: KSWindows.wps

Characteristics Successful IT Manager
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A 4 page paper that reports the characteristics of a successful information technology manager as identified by three different authors. The wrier also comments on whether or not successful IT managers are born or made. Bibliography lists 3 sources.
Filename: PGifef9.rtf

Choosing a Computer
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This 5 page paper imagines that a friend has asked for advice on what computer to buy with a set budget. The paper looks at what questions to ask, what deals are available and then advises on the best available deal in the writers opinion. The bibliography cites 2 sources.
Filename: TEcombuy.wps

Choosing a Computer
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This 7 page paper looks at how a computer may be chosen. The paper is written in three parts, looking first as the way the student may want to use the computer, then at the software that will be needed and finally at the hardware requirements. A computer system and software is selected using an $800 budget. The bibliography cites 7 sources.
Filename: TEchoosecomp.rtf

Choosing an HR Information System
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A 3 page paper discussing factors that can prevent an organization from realizing maximum return on investment in an HRIS. Three factors that can prevent the company from realizing the benefits of its investment are lack of user friendliness; poor choice of available options; and incompatibility with existing hardware and software. Bibliography lists 4 sources.
Filename: KShrisPlan.rtf

Choosing Help Desk Software
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A 5 page paper telling the story of how one military Help Desk was able to improve performance and morale, while at the same time increasing the Help Desk’s value for all users. The product chosen was Microsoft’s Remedy Help Desk. Bibliography lists - sources.
Filename: KSitHelpDsk.rtf